Signing In to Your Tangaza School Email
Temporary password: August@2025. Google will force you to change it the moment you sign in - have a new password ready (at least 12 characters, with upper case, lower case, a number and a symbol).
Your address is your admission number with the slashes removed, plus @tangaza.ac.ke. For example, admission number ys72/00137/2025 becomes ys72001372025@tangaza.ac.ke that is only an example, so use your own admission number.
Part A - On your Phone (Gmail app)
Part A - On your Phone (Gmail app)
- Open Gmail. On a phone with no account, tap Add an email address. If you already use a personal Gmail, tap your profile picture, then add another account.
- Choose Google. Not Exchange, not Other your school account is a Google Workspace account.
- Enter your full address and tap Next. No slashes, no spaces, no capital letters.
- Type the temporary password August@2025. Tick Show password to check for typing mistakes, then tap Next.
- Tap I agree on the Terms of Service page. You only see this the first time.
- Set your own password. Google requires this on first sign-in: at least 12 characters with upper case, lower case, a number and a symbol. Do not reuse the temporary one.
- Your inbox opens. Drive, Docs and Classroom now use the same account. Switch accounts from your profile picture and check the address at the top before sending mail.
Turn on 2-Step Verification (do this now, on your phone)
This stops anyone signing in as you even if they learn your password. It takes about two minutes.minutes, and it is required — if you do not do it here, Google will make you do it the first time you sign in on a computer.
- In the Gmail app, tap your profile picture at the top right.
- Tap Manage your Google Account. Check the address on the screen is your @tangaza.ac.ke one, not a personal Gmail.
- Tap Security. If you cannot see it, swipe the row of menu words sideways.
- Scroll to How you sign in to Google and tap 2-Step Verification.
- Tap Get started. Type your password again if Google asks.
- Google will offer Google prompts — a "Yes, it's me" message sent to this phone. Accept it.
- Add your own mobile number as a backup method and choose Text message. Use your number, never a friend's.
- Tap Turn on.
Now get your backup codes — do not skip this
- On the same 2-Step Verification screen, scroll down and tap Backup codes.
- Tap Get backup codes.
- You will see ten 8-digit codes. Screenshot them or write them down and keep them somewhere safe that is not your phone.
Each code works once. They are how you get into your account if your phone is lost, stolen, or has no network.
If your data is often off: also add Google Authenticator from the same screen. It makes codes without any internet or airtime, which is the most reliable option on a phone with patchy data.
Never read a verification code to anyone. Not to a classmate, not to someone claiming to be from ICT, not to anyone on the phone. The University will never ask you for a code.
Part B - On your Laptop/Desktop
Part B - On your Laptop/Desktop
- Go to https://mail.google.com/a/tangaza.ac.ke. If someone else's account is showing, click the profile picture and choose Sign out or add another account.
- Enter your address and password, clicking Next after each.
- Google will prompt you to change your password immediately after this first sign-in. Set a new password following the same rules as above (at least 12 characters with upper case, lower case, a number and a symbol) and do not reuse the temporary one.
- On a shared or library computer, always click Sign out when you finish, and never save the password.
Turn on 2-Step Verification (— you must do this the first time you sign in on a computer)computer
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GoSigntoin atmyaccount.google.gmail.comand make sure you are signed inwith your @tangaza.ac.ke address.
It must be your own number, on a phone you keep. Not a friend's, not a relative's, not the cyber café attendant's, not a number you are about to stop using. Whoever receives the codes controls the account — they can get in, and they can lock you out.
Check the digits twice before you click Next. If one digit is wrong the code goes to a stranger, and you cannot finish signing in.
Save your backup codes
- Back on the 2-Step Verification page, find Backup codes.
- Click Get backup codes, then download or print them.
- Keep them somewhere safe. Do not save them only on the
laptopcomputer youusesignedtoinsignfrom,in.and never on a shared or cyber café machine.
Each code works once. They are how you get back in if you lose your phone or change your number.
Changing your phone or SIM soon? SetGet upyour backup codescodes, or theadd Google Authenticator app, before you swap SIM cards or hand overmake the old phone.change. Students who changeset phone withup only SMS setand upthen change number are the ones who end up locked out.
On a shared or cyber café computer: always click your profile picture and Sign out when you finish, then close the browser. Signing in is not the risky part — walking away still signed in is.
Part C - Secure your Account on Day One
Part C - Secure your Account on Day One
Tap your profile picture, then Manage your Google Account, then Security:
- Turn on 2-Step Verification and add your own mobile number, so the code comes to you.
- Add a recovery phone and recovery email this is how you get back in if you forget your password.
- Check recent sign-in activity. If a device or country is not yours, change your password and tell ICT immediately.
Doing this now takes two minutes and could save your account later.
If Something Goes Wrong
If Something Goes Wrong
| Problem | What to do |
|---|---|
| "Couldn't find your Google Account" | The address is mistyped. Check the slashes are removed and the ending is exactly `@tangaza.ac.ke`. |
| "Wrong password" | Tick Show password and retype it. Note that passwords are case sensitive. Use Forgot password? or ask ICT for a reset. [ICT Support Link](https://ictsupport.tangaza.ac.ke) |
| Can't receive the verification code | Tap Try another way option or ask ICT to reset your second step. |
| Account disabled or suspended | Visit the ICT Office or raise a ticket on the [ICT Support Link](https://ictsupport.tangaza.ac.ke) |
Need help? Visit the ICT Helpdesk during office hours with your student ID.